TicketLabs Inc. operating as Hive (
Hive) makes the website, www.hive.co (the
Website) available to Brands (such as merchants, media companies, artists, and more) and a brands audience (
Audience Member/) as a platform for engagement and content sharing, as further described in our Terms of Service located at www.hive.co/tos (collectively the
This document contains important terms about Hive’s collection, use and sharing of your data and it should be read in its entirety. For ease of reference we have summarized some of the key points that you should note:
Usage Data) is tracked and shared with Brands for their own analysis and is used by Hive to improve the Services.
"Personal Information" is personally identifiable information, such as your name, home address, e-mail address, credit card information, birth date and gender. At the time of collection, we will identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information, but if you choose not to provide certain requested Personal Information you may not be able to use certain features of the Services and Website that require registration. We may collect Personal Information in respect of the Website through registration processes; social API authentications, communications with you; information downloads; service purchases; user support; contests; and surveys, or through any other interactions you make with our web tools.
"Non-Personal Information" is information of an anonymous nature, such as the domain used to access the Website, and the type and version of browser or operating system being fused by visitors to the Website. Included is aggregate information, which is information such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website. Business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
We do not knowingly collect any personal information from persons who are under the age of 13. Any Personal Information held by us that is reasonably believed to belong to a person under the age of 13 will be deleted immediately upon such realization.
We collect information for the following purposes:
Our service providers may include software developers; system integrators and payment processors.
From time to time we may employ third parties to help us improve the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
In certain areas, such as when you provide credit card or other payment information to us, the Website works to help protect the security of your credit card and other payment information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information for the Services to third parties.
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances, we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up-to- date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
We generally process Personal Information in order to fulfill contracts we have with our brand customers and to pursue our legitimate business interests listed above in this Policy. Otherwise, we will obtain consent from an individual in respect of processing of Personal Information if required by law to do so. Further, individuals located in the EEA (“EEA citizens”) have certain rights under European law (including under the General Data Protection Regulation) (collectively “EU Data Protection Law”) with respect to Personal Information, including the right to request access to, obtain, correct, amend, delete, or limit the use of your personal data. EEA citizens also have the right to make complaints to regulatory authorities in respect of our privacy practices. Individuals located in to the EEA who wish to exercise these rights or to learn more about such rights, should contact us at email@example.com.
EU Data Protection Law sets out a number of different reasons for which we may collect and process your personal data in certain circumstances. Where EU Data Protection Law applies, the legal bases we rely upon include:
If you are an EEA citizen, Personal Information that we process in relation to you may be transferred and stored at, a destination outside the EEA that may not be subject to equivalent data protection law (please see further Disclosures & Transfers above). It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers.
We may transfer your personal data outside the EEA:
If you are an EEA Citizen, you have the following additional rights under certain circumstances:
You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: firstname.lastname@example.org.
Last Updated: May 24, 2018