Customer Success & Real Support

Get all the help you need to grow your business, with a customer support team that cares about helping you achieve your marketing goals. With Hive, you're never be left on read.

Other Email Marketing Platforms leave you stranded after migration—not us.

When you need us, we’ll be there for you. Plain and simple. We'll work with you one on one, from day one, to understand your email workflow pain points and how to best help you achieve your marketing goals. No more sitting in a queue or bouncing between support reps. We’re here for you because we genuinely care.

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"I cannot say enough about Hive, how much it has made my life easier, and how it seems like every day I’m finding a new useful feature or tool."
Katie Brooks
Marketing and Sales Manager @ Miller Theater
"I would definitely recommend it for marketers just due to the ticketing integration and how easy it is to create templates for campaigns."
Jenna Korus
Marketing Director @ DSP Shows
"I’ve worked with various other email and SMS platforms, and I strongly believe that Hive is the most robust and only platform truly built for event marketing professionals."
Carrie Goss
Director of Festival & Concert Marketing @ Rockhouse Partners

Sarah Gaeta

Marketing Strategist @Welo

The Hive team truly cares about helping us succeed with email marketing. Our contact Jake has promptly and thoughtfully responded to any and all of our questions. Definitely recommend!”

Jade Frias

Marketing Coordinator @Ardmore

"Onboarding to a new email platform is always a daunting task but I have to say Hive has been super hands-on and supportive with all of my company's needs! My rep has been reliable, timely and always comes back with a solution or next steps to resolve any issues."

Royal Bundy

VP of Marketing @RamsHead

"Best email platform we've ever used! Client support, specifically our client success manager Sarah, is hands down the best service we've ever received among any email platform we've ever used. She is incredibly knowledgeable about the product, has taken the time to learn our business, and is able to give recommendations on how Hive can best serve our business. She is quick to respond, provides frequent updates, and has a solution for almost every question we've had. Onboarding was quick and efficient. Really, I can't say enough great things about Hive!"

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Onboarding & launch support

Say goodbye to guessing what next steps to take when onboarding to an Email Marketing Platform. With Hive, your dedicated account manager will walk you through every step of onboarding to ensure your account is fully set up and ready to launch. Plus, forget taking months to onboard. We’ll work with you to onboard on a timeline that works, while accounting for deliverability and warming your sender reputation.

Email marketing training

Hive’s support team breaks down everything you need to know about deliverability, so you can feel confident that your strategy gets good inbox placement. No overwhelming jargon - your dedicated account manager will walk you through warm up, create a strategy to optimize for inbox placement, and help you never land in spam again.