Our team is offering free strategy consultations to help Shopify merchants maximize email engagement and ROI. Learn more.

Customer Success

On Hive, you're supported by a team that cares about helping you grow your business. We're here every step of the way, from helping you onboard headache-free to improving day-to-day email marketing workflows. All at no additional cost.

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Dependable customer support

When you need us, we’ll be there for you. Plain and simple. We'll work with you one on one, from day one, to understand your email workflow pain points and how to best help you achieve your marketing goals. No more sitting in a queue or bouncing between support reps. We’re here for you because we genuinely care.
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Hive's best in class customer service for email marketing
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Onboarding and launch support

Say goodbye to guessing what next steps to take when onboarding to an ESP. With Hive, your dedicated account manager will walk you through every step of onboarding to ensure your account is fully set up and ready to launch. Plus, forget taking months to onboard. We’ll work with you to onboard on a timeline that works, while accounting for deliverability and warming your sender reputation.
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Deliverability training

Hive’s support team breaks down everything you need to know about deliverability, so you can feel confident that you’re doing everything you need to guarantee good inbox placement in the long run. Your dedicated account manager will walk you through warm up, create a strategy to optimize for inbox placement, and help you maintain a good sender reputation.
Hive's deliverability features →
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Empowering you to be an expert email marketer
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Looking for a quick answer on your own? Search through our rich knowledge base and get in-depth answers.

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Live Webinars

Get exclusive tips and tricks on how to optimize your email strategy and workflows from our in-house experts.

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Video Tutorials

Learn how to use Hive like a pro with our step-by-step videos that walk through every inch of the product.

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